VitalCare
Effective Date:10/June/2025
This Privacy Policy outlines how VitalCare Kenya collects, uses, discloses, and safeguards your personal information when you use our services or visit our website.
We collect personal data such as your name, contact information, location, and service preferences when you interact with our services or website.
Your information is used to deliver services, process transactions, respond to inquiries, and improve our offerings.
By using our services, you consent to the collection and use of your information as outlined in this policy.
We implement security measures to protect your data from unauthorized access, alteration, or disclosure.
We do not sell or rent your personal information. We may share data with trusted third-party service providers who assist in service delivery.
Our website uses cookies to enhance user experience, analyze traffic, and personalize content.
We use analytics tools to understand user behavior and improve our digital platforms.
We may contact you with service updates, offers, and relevant healthcare information. You may opt out at any time.
You have the right to access or correct your personal information by contacting us directly.
We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
We do not knowingly collect personal information from individuals under 18 without parental consent.
All payment data is handled securely through encrypted and reputable payment processors like M-Pesa and banks.
We will not share your email address with third parties for marketing purposes without your explicit consent.
If you interact with us on social media, your interactions are subject to the privacy policies of those platforms.
We may disclose your information when legally required to comply with judicial proceedings or legal processes.
We may collect your geographic location to facilitate service delivery and emergency response.
With your consent, we may use your feedback or testimonials on our website or marketing materials.
We do not transfer your data outside Kenya unless required to do so to fulfill your request or as required by law.
We may log access to our website and services for security, analytics, and audit purposes.
We may collect health-related data to offer appropriate services. This data is handled with strict confidentiality.
You may withdraw your consent at any time by contacting us. This may affect your ability to use our services.
If a data breach occurs, we will notify affected individuals and relevant authorities as required by law.
Only authorized personnel have access to personal data, and only for legitimate business purposes.
We reserve the right to update this policy at any time. Changes will be posted on our website with an updated effective date.
If you have concerns about how your data is handled, please contact our Data Protection Officer for resolution.
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
If biometric data (e.g., fingerprints) is collected, it is stored securely and used only for identification or medical records with your consent.
Information collected from job applicants is used solely for recruitment purposes and retained per HR policy.
Client medical and service records are securely stored and only shared with relevant professionals or as authorized by law.
For questions about this Privacy Policy, please contact:
Email: info@vitalcare.co.ke
Phone: 254 720 981 198